70-651 Sample Questions | Which Customer Lifecycle touch point demonstrates….

Question 5:

Which Customer Lifecycle touch point demonstrates commitment to the business objectives of a customer by
suggesting complimentary solutions?
A. Maximize Customer Investment Value
B. Evaluate Expansion Opportunities
C. Identify Coverage Gaps
D. Capitalize on Renewals
Answer: B
Explanation:
https://impact.cisco.com/2016/02/5-key-touchpoints-in-the-customer-lifecycle-creating-customers-for-life/
Demonstrate commitment to a customer’s business objectives by suggesting complementary solutions
designed to improve network performance. By tracking and managing the lifecycle of these products, your
business stands to gain an ongoing annuity stream that adds up over time.

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