820-424 | Which statement is true…

Question: 2

Which statement is true?

A. Customer satisfaction improvement represents a financial benefit
B. Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses
C. Non-financial benefits should be identified by the customer\’s finance representative
D. In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings

Answer: B