500-052 Test - Real Exam Questions

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500-052 Test

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500-052  Practice Test:

Question No : 1

A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?
A. a router
B. a gateway
C. 30 outbound IVR ports
D. 30 agent seats
E. 15 agent seats

Answer: B,C

Question No : 2


In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?
A. SMTP server
B. ASR or TTS servers
C. wallboard server
D. enterprise database

Answer: B

Question No : 3

A preview outbound dialer uses which source and destination resources?
A. the personal line of the agent to the customer
B. the ACD line of the agent to the customer
C. a CTI port the agent this is redirected to the customer
D. a CTI port the customer

Answer: B

Question No : 4

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?
A. 75
B. 25
C. 50
D. 120

Answer: C

Question No : 5


Why are CSQs associated to the team definition?
A. It allows agents to be a part of the CSQ.
B. It allows the associated supervisors to make modifications to the CSQ.
C. It designates which CSQ information to display on the supervisor desktop.
D. It is informational and is used for historical reporting only.

Answer: A


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